Custom Jewelry FAQs

Do you work with heirloom stones and jewelry?

Yes, we love re-imagining heirloom pieces!  We will need a copy of the appraisal or receipt to confirm the value of your piece for insurance purposes. If the appraisal or receipt is not available, Amunet will insure the item up to $100 unless otherwise stated. Please note that we cannot melt down existing jewelry and use the metal to incorporate into a new piece. 

What does the design deposit include?

The $200 custom design deposit is collected to begin any custom design work. It is non-refundable but put towards the final cost of your jewelry! The deposit includes any stone sourcing required for the design and up to three CAD modifications after the initial design. Additional design changes after this will incur a $75 fee.

What can I expect once I approve my design?

Upon approval, you will sign a Custom Design Contract electronically. We also require the following payments at this time:

• 50% deposit on the custom setting
• 100% down on stones that we have sourced for you (if applicable)
• Rush fees may apply depending on timeline

Once completed, Amunet Team will notify you when your jewelry is ready.

How will I receive my finished piece?

Refer standard Shipping policy under Care Page.

Do you offer a warranty?

 Yes refer Care Page.

Do you offer jewelry repair?